terms & conditions

Terms & Conditions

Welcome to Polpettine.  

By placing an order with Polpettine you will be deemed to have read, understood and agreed to these Terms and Conditions.

Prices

All prices and charges are shown in Euros. They include VAT but exclude delivery charges. We are not responsible for any other import taxes, sales taxes or charges that may be levied at the delivery destination.

Polpettine reserves the right to adjust the prices, offers, goods and specifications of goods on the website at our discretion at any time before (but not after) we accept your order.

Returns & refunds

Items may be returned for a full refund within 14 days of receiving the order.  Only new, unused, unwashed items with the original tags attached will be accepted for a refund.

Refunds will be issued to the original method of payment, minus the delivery charges.

Return shipping charges are the responsibility of the customer, unless the return is due to a defective item, in which case Polpettine will reimburse the cost of return shipping.

When returning an item to Polpettine, you are advised to use a traceable method of shipping, as items lost in transition will not be refunded.

All sale purchases are final and non-returnable.

For further assistance regarding returns & refunds, please email us at info@polpettine.com

Shipping & Delivery

Ordes are processed and dispatched within 24 hours of successful payment.

All orders are sent via Post NL, and can be traced with a unique tracking number.

Delivery rates: The Netherlands €3.95  / Europe €10 / Rest of World €20 

Delivery times are set forth by PostNL. Polpettine cannot be held responsible for any delays. 

                        The Netherlands, next working day (orders placed by 1pm)

                        Europe, 3-7 working days

                        Rest of the World, 7-14 working days

Payments

Polpettine accepts payments from all major credit cards and PayPal. All payments are processed securely via PayPal. 

When checking out, you will be transferred to PayPal to carry out the payment, and then transferred back to Polpettine to complete the transaction. 

Disclaimer

We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot accept any responsibility for any variations in color caused by the browser software or computer system used by you.

All orders are subject to acceptance and availability.  Items in your shopping basket are not reserved and may be purchased by other customers.

All products displayed on our website are available while stocks last. 

Privacy

Any personal information that you provide to us will not be shared, released, sold or rented to any entities outside of Polpettine. Polpettine is committed to ensuring that your privacy is protected.